Terms and Conditions

Terms and Conditions

At Catlina, we strive to provide an exceptional shopping experience while maintaining compliance with Saudi e-commerce laws. By shopping with us, you agree to the following terms and conditions:

1️⃣ Return and Exchange Policy:

• Products can be returned or exchanged within a maximum of 3 days from the date of receipt, provided the customer covers the shipping costs.
• The product must be in its original condition, unopened, and in the original packaging without any signs of use.
• If an incorrect product is delivered, Catlina will bear all shipping costs. The customer may choose between receiving the correct product or a full refund. Notification of such issues must be made to our customer care team within 1 day of receiving the order.

2️⃣ Damaged Items:

• If the product is damaged in whole or in part during shipping, customers must document and report the issue immediately upon opening the package. Claims submitted after 1 day of receipt will not be considered.

3️⃣ Non-Returnable Items:

• For health and safety reasons, pet clothing and pet beds are not eligible for return or exchange. This is to prevent potential cross-contamination between pets.

4️⃣ Credit Card Information:

• Catlina does not store any credit card details. Transactions are processed through secure, encrypted payment gateways approved by the Saudi Central Bank, ensuring the utmost safety for our customers.

5️⃣ Adherence to Saudi E-Commerce Law:

• Our policies align with the guidelines set by the Ministry of Commerce to guarantee transparency, customer rights, and compliance with applicable laws.

📧 Email: [email protected]
📞 Phone: +966 562 876 761

Thank you for shopping with Catlina! Your trust means the world to us. 🌟